Privacy policy

This Privacy Policy applies specifically to Firehouse Shirt Club and is maintained as a separate document from our Terms of Service, Return & Refund Policy, and Shipping Policy.

1. Information We Collect

  • When you purchase something from our store, we collect personal information such as your name, billing/shipping address, email, and payment details.
  • When you browse our store, we automatically receive your computer’s internet protocol (IP) address, browser, and operating system information.
  • With your permission, we may send you emails about our store, new products, and other updates.
  • We may also collect your mobile phone number and messaging interaction data when you opt in to receive SMS, MMS, or RCS (Rich Communication Services) messages from us, including delivery status, message engagement, and response data.

2. Consent

  • By providing personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or process a return, you consent to our collecting and using it for that specific purpose.
  • If we ask for your information for a secondary purpose (such as marketing), we will either ask you directly for consent or provide you the opportunity to opt out.
  • You may withdraw your consent at any time by contacting us at Service@FirehouseShirtClub.com.
  • By providing your mobile phone number and opting in, you consent to receive recurring automated marketing and transactional messages (including SMS, MMS, and RCS messages) from Firehouse Shirt Club. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

3. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

4. Shopify

  • Our store is hosted on Shopify Inc. They provide the e‑commerce platform that allows us to sell our products and services to you.
  • Your data is stored securely through Shopify’s databases and application.
  • If you use a direct payment gateway, Shopify encrypts your payment card data in compliance with PCI-DSS standards.

5. Third-Party Services

  • The third-party providers we use will only collect, use, and disclose your information to the extent necessary for them to perform their services.
  • Some providers, such as payment gateways, have their own privacy policies regarding the information we must provide to them for your transactions.
  • If you proceed with a transaction involving a third-party provider, your information may become subject to the laws of the jurisdiction where that provider operates.
  • Once you leave our store’s website or are redirected to a third-party application, this Privacy Policy no longer applies.

6. Security

  • We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, or unauthorized access.
  • Payment information is encrypted using SSL technology and stored with AES-256 encryption.
  • While no method of transmission over the Internet is 100% secure, we follow all PCI-DSS requirements and accepted industry standards.

7. Cookies

We use cookies to help us provide a better shopping experience. Examples include:

  • _session_id: Stores information about your session.
  • _shopify_visit: Tracks the number of visits.
  • cart: Stores items in your cart.
  • storefront_digest: Helps verify password-protected stores.
  • Google Analytics cookies track visitor data and browsing activity.

8. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for your minor dependents to use this site.

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates take effect immediately upon posting. If material changes are made, we will notify users on this page.

10. Contact Information

For questions or requests to access, correct, amend, or delete any personal information we have about you, please contact:

Privacy Compliance Officer
Service@FirehouseShirtClub.com
Firehouse Shirt Club
412 N. Oklahoma Dr., Ste. 110
Celina, TX 75009

11. SMS, MMS, and RCS Messaging

This is the most important piece for Klaviyo + carrier compliance.

Add this full section:

SMS, MMS, and RCS Messaging

By opting in to receive text or RCS messages from Firehouse Shirt Club, you agree to receive recurring automated marketing and transactional messages to the mobile number provided. These messages may be sent using an automatic telephone dialing system.

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at Service@FirehouseShirtClub.com.

We may use your phone number and messaging data (such as delivery status, engagement, and responses) to operate, analyze, and improve our messaging services.

We do not sell or share your mobile information with third parties for their marketing purposes. However, we may share your information with service providers (such as Klaviyo and telecommunications providers) solely to facilitate message delivery.

Carriers are not liable for delayed or undelivered messages.

For related terms, see our Terms of Service, Return & Refund Policy, and Shipping Policy.