Refund policy

Our Commitment

Firehouse Shirt Club is a family-owned small business, and we take great pride in the shirts we send each month. If something isn’t right, we’ll do our best to make it right.

Returns & Refunds

• We gladly offer refunds for damaged products or credits for qualifying returns made within 30 days of the original shipping date.
• Refunds are not offered as cash but may be applied as a credit back to your account.
• To qualify for a return or credit, items must be:
  • Unworn and unwashed.
  • In original packaging with all contents (including attached hang tags, if applicable).
• Items returned damaged or not in original condition may not be eligible for credit.

Exchanges

• Exchanges are available for U.S. purchases only within 30 days of the original shipping date.
• We do not currently offer exchanges for international purchases.

Return Shipping

• Customers are responsible for return shipping costs.
• We do not accept C.O.D. packages and are not responsible for missing return shipments.
• If the return is due to an error on our part or a defective item, FSC will cover the cost of shipping the replacement.

Processing Time

• We do our best to process returns or exchanges within 15 business days of receiving your item(s).

International Orders

• All international purchases are final. We do not offer returns, exchanges, or refunds for international orders at this time.

How to Return

Please mail returns to:

Firehouse Shirt Club
412 N. Oklahoma Dr., Ste. 110
Celina, TX 75009

For information on shipping timelines, please see our Shipping Policy.

Questions & Support

We truly value your support. If this policy does not address your concern, please email us at Service@FirehouseShirtClub.com and we’ll work with you on a case-by-case basis.